VFS Global has been appointed by the Australian Department of Home Affairs to roll out biometric collection centres across Sub-Saharan Africa. This appointment solidifies VFS Global’s role as the exclusive provider of biometric services for Australian visa applicants in all nine global regions, including the Americas, Europe, Mekong, Middle East and North Africa, Pacific, South Asia, Southeast Asia, North Asia, and now Sub-Saharan Africa.
The company will offer core services such as biometric data collection, identity verification, digital assistance for online visa applications, and online payment support. Additional services may include remote interview hosting, document verification, paper digitisation, and local addressing and document delivery.
The Sub-Saharan Africa expansion includes seven countries, with 12 biometric collection centres to be operational in 13 countries by February 2025, covering Ethiopia, Ghana, Kenya, Nigeria, South Africa, Uganda, and Zimbabwe. This appointment builds on the seven regions VFS Global was awarded in August 2023.
According to the agreement, VFS Global’s core services include Biometric Collection and Identity Verification, Digital Assistance with online visa applications submission and Online Payment Assistance on the Department’s ImmiAccount portal. The company would also provide additional (as required services) such as remote interview hosting, document and claim checking, paper digitisation and local addressing and document delivery.
“We are pleased to extend our Agreement with VFS Global to include Europe and Sub-Saharan Africa. We will continue to work closely with VFS Global to ensure the delivery of high-quality biometric collection and visa support services for our visa applicants worldwide.” said Anthony Phillips, Director Offshore Service Delivery Partners Section, Department of Home Affairs.
“Securing these two regions is a testament to our dedication, expertise, commitment to excellence, and trusted partnership with the Department of Home Affairs, Australia. This decision not only reflects our ability to meet highest standards but also reinforces our resolve to deliver innovative solutions. Under the Department’s guidance, we will continue to elevate the experience of Australian applicants across the world,” said Jiten Vyas, Chief Commercial Officer and Head of Business Development, VFS Global.
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