NCC Reaffirms Commitment To Protect Telecom Consumers From Market Exploitation

Nigeria Communications Commission (NCC) has reaffirmed its commitment to ensure protection of telecom consumers from market exploitation and empowering them to make rational and informed decision when making their choices of services.

In a statement, Abdullahi Maikano, Director, Consumer Affairs Bureau of NCC in his welcome address at the 22nd edition of Consumer Town Hall Meeting (CTM), with the theme “Information & Education as a Catalyst for Consumer Protection” in Warri, Delta State said, “ At the Nigerian Communications Commission, the telecom consumers are the target beneficiary of all our activities and they enjoy primary focus in terms of ensuring that they get good quality of service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some Service Providers.”

The event was one of the initiatives of NCC to bring together Telecom Consumers in the urban areas with the Network Operators and the Regulator (NCC) to discuss, proffer solutions to Consumer related issues and ensure they have value for their money through effective service delivery.

“Consumer education is identified by the Commission as one of the most cost effective mechanism that provides and guarantees consumer protection. Besides serving as a pro-active way of protecting consumers from making wrong choices, it also serves as a preventive measure that protect consumers from being exploited and against fraud", Maikano said.