Yahoo apologizes for Mail outage

Yahoo has issued an apology to users of its Mail service after an extended outage affected 1 percent of its users last week.

In a post on the company's Tumblr by its CEO Marissa Mayer, the issue was related to a hardware failure.

Mayer called the downtime, which began last Monday, 9th December, “unacceptable.” According to her, service is back for “almost everyone,” but the full restoration process is still ongoing.

“For many of us, Yahoo Mail is a lifeline to our friends, family members and customers,” reads Mayer’s apology. “This week, we experienced a major outage that not only interrupted that connection, but caused many of you a massive inconvenience — that’s unacceptable and it’s something we’re taking very seriously. “

“While our overall uptime is well above 99.9%, even accounting for this incident, we really let you down this week,” she said. “We can, and we will, do better in the future.”

However, in a survey carried out by BrandArena, some Yahoo account users call for further improvement on the mail, stating that accessing mails are sometimes 'frustrating' especially when attempting to download photos.

One of the respondents, Susan Uti, said: "Yahoo was quite easy to operate before and that was why I prefer it to every other email services but lately its been quite frustrating especially when trying to download photos and PDF".

"I think the internet service sometimes contribute to the problem but I prefer the old yahoo design and outlook to the current one - it looks heavy", said Ahmad Ibrahim, an ICT trainee.