Konga.com Launches Three Pick-Up Centres in Lagos

To focus more on customer’s needs and ensure optimum customer satisfaction, Nigeria’s largest online mall, Konga.com, has introduced a new solution allowing orders to be delivered to a pick-up centre from where individuals can collect orders at a convenient time.

Konga.com’s first 3 flagship stores include Victoria Island Pick-Up Point: 12 Idowu Taylor Street, Victoria Island; Surulere Pick-Up Point: 80 Bode Thomas Street, Surulere and Ikeja Pick-Up Point: 24 Isaac John Street, GRA Ikeja.

In a statement released by Konga.com, “Instead of delivering a parcel to your home or business address, you can choose to have your order delivered to a Konga.com Pick-Up centre, hence you can collect your parcels at a time that’s convenient for you. Once the parcel is delivered to the pickup location, you will receive a notification that the order has reached the pick-up centre, and will have a whole week to pick-up your package(s)".

Buyers can also return packages to any of Konga.com’s centres withing the firm’s 7 day return policy. The centers have Konga representatives to attend to buyers and assist them with their orders or any inquiries. They also give buyers the physical feel to their online experience. The centres, open 7 days a week cater for buyers with busy lifestyle and Konga.com expects them to increase convenience.

On July 10, the online megastore will be celebrating one year since the first Konga package was delivered to the first smiling and satisfied customer.