Diamond Bank becomes Nigeria’s first bank to Implement Instant Account Opening

Diamond Bank Plc, has announced that as part of the initiatives to provide better customer service and expedite customer facing processes, it has successfully implemented BPM (Business Process Management solution) from Newgen Software Technologies.

This implementation has enabled the bank in end-to-end automation of the Account Opening and Account Management processes, which in turn would enable to provide improved customer service within shortest possible TAT (turnaround time).

Mrs. Caroline Anyanwu, Executive Director, Risk Management of Diamond Bank Plc; Vivek Bhatnagar, AVP & Business Head EMEA of Newgen Software Technologies Limited; Dr. Alex Otti, GMD/CEO, Abdulrahman Yinusa Executive Director/ Chie Financial Officer, both of Diamond of Diamond Bank and Bindesh Pandey, Business Development Manager of Newgen Software Technologies Limited at a press conference on Diamond Integrated Solutions (DIS) in Lagos yesterday.

On this occasion the bank also launched its latest innovation whereby the bank’s sales staff would be able to open accounts instantly, using their Tablets. Diamond Bank becomes the first ever bank in Nigeria to provide this service.

Speaking on the occasion, Dr.Alex Otti, Group Managing Director, Diamond Bank said, “This initiative further substantiates our position as a leader in retail banking. The implementation of Tablet based Account Opening reinforces Diamond Bank’s position as a innovator and a technology driven bank.”

Head IT & Operators of Diamond Bank, Mr. Premier Oiwoh added “We chose Newgen based on its proven track record in the BPM space and its focus on African market. Based on our deliberation with various solution providers, we felt Newgen products and implementation pedigree met our needs perfectly,” he added.

Speaking on the significance of this implementation, Mr. Vivek Bhatnagar (Vice President Newgen Software) said, “We are happy to partner with Diamond Bank, in its quest for transformation and achieving operational excellence. Newgen’s BPM offerings will help the bank to centralize the back-office processes, in a seamlessly automated environment.”

Mr. Bhatnagar also said that the implementation was delivered jointly by Newgen and its local partner FASYL Nigeria. He added that “we, at Newgen, put strong emphasis on utilization of local resources in implementation and post implementation support phase.”