The Nigerian Communications Commission (NCC) has honoured innovative telecomm service provider, Etisalat two awards for Regular Attendance and Effective Participation at all NCC outreach programmes and for Excellent Service and Effective Collaboration with the Consumer Affairs Bureau to Ensure Access to Customer Care Helpline at the 9th Anniversary of the NCC Telecom Consumer Parliament held in Lagos. .
According to the telecoms regulatory body, Etisalat has over the years provided excellent customer care service and has continued to work hard to meet the set KPIs for customer care service delivery.
Steven Evans, Chief Executive Officer at Etisalat Nigeria, said: "The award recognises the company's customer-centric attitude, and our commitment to delivering excellent, innovative and quality services to our customers. Etisalat has received two commendations for the quality of our network from the NCC, and we are very pleased as this marks the first time any network receives such an award for customer service from the industry regulator in Nigeria. Our mission is to add value and make the lives of our customers easier by providing a quality network infrastructure and superior customer service."
The Chief Commercial Officer at Etisalat Group, and vice chairman of Etisalat Nigeria (EMTS), Essa AlHaddad also stated that Nigeria represents one of the most important markets for the company pledging that the telecomm company will constantly striving to provide customers with premium services that help make people's lives easier.
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