Mainstreet To Strengthen Customer Satisfaction

Mainstreet Bank has revealed its aim to improve on the quality of its service to a level that would ensure that all its existing and prospective customers derive the necessary satisfaction this year.

According to a recent statement by the nationalized bank said its focus this year would be to design a business refocusing strategy intended to shore up its customer base of 1.5 million while giving existing customers a reason to maintain their loyalty to the bank.

Faith Tuedor-Matthews, Group Managing Director and Chief Executive Officer of the bank, said: “All customers of Mainstreet Bank should expect a more customer-focused and friendly bank, a listening bank that offers products that are tailored to meet their needs. They should also expect an efficient bank that delivers services seamlessly through its crop of well groomed and friendly staff.”
“The bank’s determined focus on the customer is also seen as a calculated effort to live up to its introductory campaign promise of a new day, a new life and a new beginning which assures all stakeholders of the bank of a new and better service experience.

Since it came into existence in August 2011, Mainstreet Bank has been undergoing a comprehensive restructuring of its operations and business outlook with a view to repositioning the bank as an important stakeholder in the nation’s financial services sector.”

Mainstreet is upgrading its information technology infrastructure to ensure a seamless transaction across all channels and make banking services easy to access to its numerous customers.”